Shipping Policy

At Plex Jewell, we are committed to delivering your orders safely, securely, and on time. Please read our shipping policy below for important information about order processing, delivery times, and shipping charges.

Order Processing

All orders are processed within 1–3 business days after the order is placed and payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays. If there is a delay in processing your order due to holidays, high order volumes, or unforeseen circumstances, we will notify you accordingly.

Once your order has been shipped, you will receive a confirmation email with tracking information, where available.

Shipping Time

Estimated delivery times are as follows:

• Domestic Orders: 3–7 business days

• International Orders: 7–15 business days

Please note that these are estimated delivery times and may vary depending on your location, courier service, weather conditions, holidays, or other unforeseen circumstances.

 

International Shipping

We currently ship to [INSERT COUNTRIES/REGIONS].

International customers may be responsible for additional customs duties, import taxes, or other fees imposed by their country's customs authorities. These charges are not included in the product price or shipping charges unless specifically stated.

Plex Jewell is not responsible for delays caused by customs clearance or for any customs duties or taxes charged by the destination country.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number, if tracking is available.

You can use the tracking number to monitor the status of your shipment through the respective courier's tracking system.

If your tracking information has not been updated for several days, please contact us at plexjewell@gmail.com, and we will be happy to assist you.

Delayed or Lost Orders

While we work with reliable shipping partners, occasionally a package may be delayed, lost, or affected by circumstances beyond our control.

If your order has not arrived within the expected delivery timeframe, please contact us at plexjewell@gmail.com so that we can investigate the shipment with the courier.

For packages confirmed as lost in transit, we will work with the shipping carrier to determine the appropriate resolution.

Incorrect Shipping Address

Please make sure that your shipping address is correct and complete before placing your order.

If you provide an incorrect or incomplete address and the package is returned to us, additional shipping charges may apply to resend the order.

Once an order has been shipped, we may not be able to change the delivery address.

Damaged Packages

Please inspect your package carefully when you receive it.

If your package appears damaged or the jewelry inside is damaged, please contact us as soon as possible at plexjewell@gmail.com and provide your order number along with clear photos of the package and the damaged item.

We will review the issue and assist you with the next steps.